- An independent, Australian owned company specialising in the supply of medical device products to ANZ healthcare markets.
- Established in the 1990’s, this organisation promotes and sells the best products and brands globally in this niche therapy area and their innovative products are promoted based on clinical evidence.
- Their recent rapid growth has been achieved by valuing their customers and employees, who have contributed to the company’s ongoing success.
- Looking for a collaborative, family friendly culture and company who values their people?
- Step up to an amazing role working for a great company who will mentor and guide your career in the right direction.
- Career opportunities exist here.
- This Senior Customer Engagement Officer position plays a critical role in supporting people living with complex medical needs, along with their carers and healthcare professionals.
- This role is responsible for managing both outbound and inbound communications, handling complex and sensitive enquiries, and providing accurate, non-clinical information regarding medical device products and their appropriate use.
- In addition to addressing complex customer and patient enquiries, the position holds overall responsibility for the coordination, delivery, and ongoing enhancement of a patient support and education program.
- This includes ensuring the program delivers meaningful education, support, and engagement outcomes for patients, while remaining aligned with organisational objectives and compliance requirements.
- This role is a full-time position, based in the office 5 days a week, 9:00AM – 5:00PM with free on-site parking and access to public transport.
- Demonstrated experience in a senior customer engagement/customer service, patient services, or healthcare support role.
- Strong patient advocacy mindset with high levels of empathy and emotional resilience.
- Excellent communication skills, with the ability to manage sensitive conversations professionally.
- Strong organisational skills and attention to detail.
- Confident working with ERP, CRM, and Microsoft Office systems.
- Solid understanding of healthcare compliance, privacy, and confidentiality requirements.
- Continuous improvement mindset with a collaborative approach to teamwork.
Please 'apply now' or call Nicole Villanueva on 0414 919 461, quoting reference number 3790. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.
